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Remote Customer Service Representative (Must live 50 miles or more AWAY from the Houston area) ID-7929

Job Details

Westpark Communications, L.P. - Spring Corporate Office - Spring, TX Fully Remote Full Time High School $13.50 - $16.50 Hourly None Call Center

Description

Westpark Communications is a family-owned & operated 24/7 Live Answering Service and Call Center with a friendly environment. We are committed to exceeding our customer's expectations by providing quality customer support. As a member of our team, you will be joining a hard-working group that is serious about providing exceptional service! We are looking for individuals who are dedicated, energetic and have a passion for providing outstanding customer service. Come join our winning team where we have all the right answers!

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Westpark Communications is growing and we are looking for Call Center Customer Service Representatives!

 

Your main responsibilities will be:

  • Answer inbound calls as well as assist customers who have specific requests/inquiries.
  • Capturing information and entering data into a computer in a timely manner.
  • Operate our customer service database and read relevant call-handling instructions.
  • Relay messages and route calls to the appropriate resources.
  • Follow up on the calls of the client with clerical duties as well as liaising with other departments.
  • Dedicate your work time to providing personalized customer service at the highest level.

Qualifications

Requirements:

  • Education:
    • High School Diploma or GED Equivalent.
  • Clearance:
    • Ability to pass a criminal background check.
  • Competencies:
    • Reliable internet connection and attendance.
    • Pleasant and friendly mannerisms, with a sound knowledge of telephone etiquette.
    • Basic computer navigation skills.
    • Quick and correct typing - ability to create grammatically correct responses without spelling errors.
    • Positive attitude and a passion for learning.
    • Have a passion for execution and success.
    • Goal-oriented and emphasizes accountability for delivering results.
    • Ability to uphold our company values:
      • Quality
      • Teamwork
      • Service
      • Adaptability
      • Integrity
      • Ownership

Skills/Knowledge:

  • Previous call center experience preferred.
  • Previous customer service experience.
  • Utilities customer service experience preferred.
  • Medical office setting customer service experience preferred.

Position Details

  • Full-Time remote position.
    • REMOTE (ONLY for candidates who live 50 miles or more outside the Houston area. Accepting applications from the following states: TEXAS, TENNESSEE, AND NEVADA)
  • Interview process: Interviews will be conducted in a group setting with other candidates, virtually (Google Meets) - Central Time.
  • Pay:
    • $13.50 - $16.50/hr.
    • Bilingual $14.50 - $17.50/hr.
  • Training Details
    • The training will be for 2 weeks and will also take place on the weekends.
      • Remote training will be done ONLINE - Central Time.
        • Week 1 – Monday through Friday
        • Week 2 – Monday through Thursday + Saturday or Sunday
  • Work Schedule & Requirements
    • Your work schedule availability will be discussed during your live group interview with the hiring manager.
      • 40 hour week shifts will cover anywhere from 7AM to 10PM - Central Time.
      • It will be 4 weekdays and 1 Saturday or 1 Sunday.
      • Weekends are mandatory.
    • Proof of adequate internet speed, a room free of background noise, ability to adhere to the Attendance Policy & maintaining KPI scores high is required.

Benefits:

  • Medical, Dental & Vision Insurance.
  • 401(k) with company-matched funds.
  • Robust Paid Time-Off Package. This includes Mental Health Time-Off.
  • Fun, flexible, and casual work environment/culture.
  • Top-of-the-line training and development.
  • Rewards & Incentives.
  • Opportunity for growth; Promote-from-within philosophy!
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...