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Freelance Chat Moderator - Work Remote

Description

The House of Mercier is seeking a Freelance Chat Moderator to join our remote team. In this role, you will play a key part in moderating live chat sessions, ensuring that interactions are respectful, informative, and comply with community guidelines. You will engage with a diverse community of users and help maintain a positive online environment. If you are passionate about online community building and enjoy facilitating engaging conversations, we would love to hear from you!

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Responsibilities

  • Oversee live chat interactions to ensure adherence to community standards.
  • Engage with users, fostering a welcoming and supportive atmosphere.
  • Quickly identify and resolve any inappropriate behavior or content during chats.
  • Assist users with inquiries related to chat policies and community guidelines.
  • Collaborate with fellow moderators to enhance moderation techniques and improve user experience.
  • Monitor chat interactions for trends and provide feedback on community concerns.
  • Participate in training sessions to stay updated on best practices and community standards.

Requirements

  • Strong written and verbal communication skills.
  • Proficient in English; knowledge of additional languages is an asset.
  • Prior experience in chat moderation, customer service, or a similar role is preferred.
  • Exceptional attention to detail and ability to manage live discussions effectively.
  • Strong critical thinking and problem-solving skills.
  • Familiarity with online chat platforms and moderation tools.
  • Able to work independently in a remote environment and maintain a flexible schedule.
  • Must be eligible to work as a freelancer.
  •  

Benefits

  • The opportunity to work from the comfort of your home. A perfect work-life balance.
  • Being part of a multicultural team with a diverse background.
  • A long term commitment with the opportunity for progression.
  • Various incentive and bonus payout structures based on performance and time.
  • Personalized training with access to our web based knowledge library.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...